Comcast downed?!

[BFM_MiG]

i don't know if this happened to anyone else but my internet, phone and cable t.v. went out for 6 HOURS! today because of some unknown technical difficulty. It just started working minutes ago, around 8:15PM U.S. EST, i have not yet contacted Comcast to figure out what has happened,I'll most likely call tomorrow. I was wondering if this may have happened to anyone else. It was especially bad for me because i have the Comcast Triple Play Package, meaning if internet doesn't work- phone doesn't work, which really stunk because i couldn't call Comcast to tell them their internet and cable wasn't working.

please respond if you know anything about this, or if i just live in a internet deficient zone

~IRELAND

[ThE BrIcK]

Nope. I have DirecTV, Earthlink, and Verizon.

I did have Comcast. Never will again.

[BFM_Skedog]

didnt happen to me today but i had that happen the other day to me,
i called and it was a waste of time in my oppinion, the people i talked with had no idea what happened and refuzed to check into it for me :(

BFM_Skedog

[BFM_MiG]

Comcast is getting too big and unpersonalized, it's sad they wont come to ur home to make sure their service/product is working properly.

[Floyd]

This used to happen to our cable all the time, then Charter upgraded the entire area to fiber optic and I have not had any outages for about 4 years now. Great cable and internet but horrible customer service, guess you cant have it all.

[CNN]

I have comcast, so far it has been good, IRELAND, I would call cust service and ask for some compensation
for the down time. I did it in the past and they took some money off for the next billing cycle or ask them to issue u a credit of some sort. That's the list they should do, especially for the prices they are charging.

bfm_CNN

[BFM_Boredom]

I'm no fan of Comcast either. They used to go down periodically every week (for 1/2 a day) due to expansion issues. When calling tech support they would always blame my equipment for the problem, and would be happy to send out a technician for a $120/hr fee. I don't have much of a choice in ISP's in my area, Comcast is the only one. They mug $50 from me each and every month. I guess they need all that money to put out all those exaggerated ads. 

[Đstroyr]

You have to stay on Comcast to get anything done "correctly". They are the World class leaders in the absolute worst customer service so good luck if you have a problem. I still use them for some unbelievable reason. But I hope to end that one way relationship ASAP.

Ð

[R41z3r]

I used to have comcast and the only complaint I has was that It slowed down at times and was way to expensive and I hear they have caps now...

[Đstroyr]

Ok I have to add something positive about Comcast. They added some more speed to my connection without me asking for it. About time. Now if they would up it another 5 mps I would be really happy. But no complaints since my last run in with them in April.

So far so good. Knock on wood..