CD Drive

[Trael]

1. how would i find out what kind of cd drive i have, like the make and model
2. it starts to whirr as if reading a disk then it never reads the disk and stops?
any ideas?

[MrMxyzptlk]

#2 first: Try the disk in another drive before you blame your drive.  Then try cleaning the disk AND the drive (canned air & a laser disk cleaner - available @ Radio Shacks for $5.)

Is the drive brand new? . . .


Now on to #1: Unless you have hardware-specific driver/details available (see end), then the only way is to open up your case, remove the drive, and read its label....  (There IS software out there that can get that info somehow from the drive's ROM, but I don't know of any off-hand.  You could Google for them, but if you do, BE SURE to virus scan anything you download!)



To see the info about your CD/DVD drive info:

0) Start -> RIGHT-click My Computer, select "Properties"

1) Select the "Hardware: tab

2) Select the "Device manager" button

3) In the Device Manager window, click the "+"-sign in front of your "DVD/CD-ROM drives" line

4) RIGHT-click your listed Drive device and select "Properties"

5) There probably is NOT a valid name listed in the "Manufacturer:" section, so instead, get the device's ID info, thusly:

Select the "Details" tab, and assure that "Device Instance Id" is selected.

6) Click on the line of jumbled text, and then copy it (via <Ctrl>-C on your keyboard.

If you can't decipher what is hidden in it, post it here, and I'll tell you waht it means.  As an example, here's mine for (one of my) DVD drives:

IDE\CDROMHL-DT-ST_DVDRAM_GH20LS10________________FL00____\364B38314C323232333720352020202020202020


The key chunk here is "GH20LS10".  A quick Google search and I see that it's an LG GH20LS10 DVD drive!

7) Close out of all opened windows via the "Red X" method....

[Trael]

ok came up with this

IDE\CDROMMAT*doodoo*A_BD-RE_UJ-225S__________________Q210____\4&3AD5ECF6&0&0.1.0

[BFM_saes]

What operating system are you using? Did the drive come with the computer?

From a very quick Google search, there seem to be quite a few threads with people asking for XP drivers for that drive (Mat*doodoo*a/Panasonic UJ-225S)

[Trael]

vista home premium 32bit
drive came with PC

[MrMxyzptlk]

ok came up with this

IDE\CDROMMAT*doodoo*A_BD-RE_UJ-225S__________________Q210____\4&3AD5ECF6&0&0.1.0

You have a Mat*doodoo*a (Panasonic) BD-RE UJ-225S Blu-Ray drive, but...

...did you check out/try the other stuff I mentioned you try BEFORE going down the "Drive's the problem" path??

Why? Because finding out the drive make/model really won't help you much.

Is the drive INTERNAL? (All they list on the Panasonic site is an external drive, but people on The 'Net talk about internal drives, too.)

Also: Is it a Dell?  If so, it looks like there's a known problem with them and Vista on Dell computers. (Once again, another reason to NOT focus on the Blu-Ray drive itself, but rather the computer in general instead....)

[Trael]

this is a single drive PC
its the dell XPS A2010
Bios reversion 2.0.2
internal drive with the cool looking blue half cirlce light where the CD would be
its an all-in-one desktop and they no longer make(as far as i know)
2 sets of core2 duos E6650(or something like that)
not sure if you need this, the graphics card is ATI Mobility Radeon HD 2400(yeah i know a cheap card)
hope thats enough, but somebody else is on that PC right now
mainly trying to get most things fixed because it is soon to be th PC in my room 
ran virus scan yesterday and found nothing
today once that person gets off we will be cleaning the entire thing, and since of have some psyco(yes pycho) neices
who were over the day the problem started, and they jammed up our printer too with a pencil, so it might be that
but the CD does go in starts to spin continues spinning the entire time, but notinhg registers on the computer

[MrMxyzptlk]

ok came up with this

IDE\CDROMMAT*doodoo*A_BD-RE_UJ-225S__________________Q210____\4&3AD5ECF6&0&0.1.0

[...]

Also: Is it a Dell?  If so, it looks like there's a known problem with them and Vista on Dell computers. (Once again, another reason to NOT focus on the Blu-Ray drive itself, but rather the computer in general instead....)

[Trael]

yes it is a dell, i already posted that

[BFM_saes]

Mxy is pointing out that there's an issue with the drive on Dell computers, not that he asked if it's a Dell.

[Trael]

oh 
mxy, got any links that could point out how to fix it?