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Author Topic: Random restart problems  (Read 3032 times)

Offline Zeek

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Random restart problems
« on: February 24, 2011, 03:29:31 AM »
Recently my insrpon windows 7 computer will do a random shundown and then come back on. it happend when i am on the forums. it dose come up to a screen asking weather safe mode or start normally. i am not sure what is going on but is getting annoying, it just shuts off and turns back on and i did an avg scan and no virus found
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Offline MrMxyzptlk

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Re: Random restart problems
« Reply #1 on: February 24, 2011, 06:24:44 AM »


It shuts down (powers off/reboots, w/e), with no warning, sign, or notice of ANY kind?

Netbook, laptop, or deskside?  (Model # would help....)

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Offline Zeek

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Re: Random restart problems
« Reply #2 on: February 24, 2011, 06:27:13 AM »
no warning or anything, it is a desk top and i have no clue of the model number. Dell inspiron, Where could one fine the modle number?
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Offline MrMxyzptlk

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Re: Random restart problems
« Reply #3 on: February 24, 2011, 06:31:47 AM »
Quote from: BFM_Zeek on February 24, 2011, 06:27:13 AM
no warning or anything, it is a desk top and i have no clue of the model number. Dell inspiron, Where could one fine the modle number?

On a sticker on the back or in the documentation that came with it....

You have either a power/heat problem or a driver problem.


Start keeping track of how long it takes to happen from powering on after it's been off for 4 hours or more.  If the times cluster, then you have a heat/power issue.  If they're random, it's drivers....


Is it "stock," or did you remove/add to/change any of its hardware?


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Offline Zeek

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Re: Random restart problems
« Reply #4 on: February 24, 2011, 06:36:59 AM »
it is basically stock. the only mod to it was the moving of a cd driver down one port, i believe i found the model number 5l14nl1 it was on the back and on a white sticker. also it only has one cd drive dvd/cd
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Offline MrMxyzptlk

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Re: Random restart problems
« Reply #5 on: February 24, 2011, 06:45:28 AM »


Nope.

It's got to be one of these:

Desktops:

    * Inspiron 300
    * Inspiron 400
    * Inspiron 518
    * Inspiron 519
    * Inspiron 530
    * Inspiron 530s
    * Inspiron 531
    * Inspiron 531s
    * Inspiron 535MT
    * Inspiron 535ST
    * Inspiron 537MT
    * Inspiron 537ST
    * Inspiron 545MT
    * Inspiron 545ST
    * Inspiron 546MT
    * Inspiron 546ST
    * Inspiron 560MT
    * Inspiron 560ST
    * Inspiron 580
    * Inspiron 580S
    * Inspiron One 19/19T


See here.

Did the problem seem to start happening anywhere around the time that you moved the drive?  (Like even within a few weeks afterward?)

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Offline Zeek

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Re: Random restart problems
« Reply #6 on: February 24, 2011, 06:47:45 AM »
Quote
Did the problem seem to start happening anywhere around the time that you moved the drive?  (Like even within a few weeks afterward?)



no it did not, it started happening 3 days ago. its weird because it only happens when i read some topics on the forums.


*Edit* Insprion 560
*Edit2* dose not have st or mt
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Offline MrMxyzptlk

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Re: Random restart problems
« Reply #7 on: February 24, 2011, 07:30:55 AM »


Ok.  I found a thread on the Dell site where many (dozen+) have the same problem with the model 560.  ('Not linking since I haven't read the entire thread....)

Some blame software or the HDD, some the PSU, and yet others video drivers, but as you're running W7 - and regularly connect to the Internet (judging by your postings!   :winkgrin: ) - you likely already have the latest video drivers.

How old is it?  Several people have gotten satisfaction by getting replacement systems from Dell....

...Seems the 580 has the same problems, too....

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Offline Zeek

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Re: Random restart problems
« Reply #8 on: February 24, 2011, 01:27:37 PM »
its about a year or 2 old
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Offline Ben-BSH

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Re: Random restart problems
« Reply #9 on: February 24, 2011, 03:39:17 PM »
As Mxy said, you may still get it replaced, for example : i know the GX280's are really old, but due to a known mobo issue, i can still ring Dell and get it replaced. (and have done, with no quibble)
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Offline Jä×

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Re: Random restart problems
« Reply #10 on: February 25, 2011, 04:08:15 AM »
Have you opened the case and checked for excessive dust accumulation?

I had a PC at work that out of the blue started to shut down on its own randomly, I broke it down and the thing was FILLED with dust and the heatsinks literally burnt my skin on contact from the heat.
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Offline Zeek

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Re: Random restart problems
« Reply #11 on: April 10, 2011, 04:33:30 PM »
sorry forgot this post, i think its a power issue. when im running my second monitor and go to play Need for Speed world it restarts. once i turned it off it dose not  :doh:
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Offline MrMxyzptlk

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Re: Random restart problems
« Reply #12 on: April 10, 2011, 11:13:29 PM »
Quote from: BFM_Zeek on April 10, 2011, 04:33:30 PM
sorry forgot this post, i think its a power issue. when im running my second monitor and go to play Need for Speed world it restarts. once i turned it off it dose not  :doh:

That could be a power issue, or just a video card (AKA Graphics Adapter (GA)) driver issue.

Cleaning never hurts, either, and results in power issues (due to overheating.)

What OS, BTW? (So you can get latest video drivers, possibly.)




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Offline Zeek

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Re: Random restart problems
« Reply #13 on: April 11, 2011, 02:28:43 AM »
Windows 7 is the OS i believe eveything is up to date but not sure
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Offline BFM_RedFox

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Re: Random restart problems
« Reply #14 on: April 11, 2011, 10:27:00 AM »
Another possiblity would be that your system memory is damaged. My PC had the same symptoms: rebooting out of nowhere without any warnings or infos. Finally I checked my RAM and one of two modules was damaged.

To eliminate this oportunity you might want to run Memtest86.
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