BFMracing

General Category => Tech Support and Chat => Topic started by: Zeek on April 12, 2013, 07:59:56 PM

Title: Few questions
Post by: Zeek on April 12, 2013, 07:59:56 PM
How can you tell when motherboard is going bad?
How can you tell when a hard drive is failing?
How can you tell if Power supply is going bad?

Ive been getting some random shutdowns and a second later a restart. Its a full no power kind of shutdown but then restarts after. i unplugged the power button from the motherboard to see if it was a faulty wire with the power button. and just recently my comp shutdown and turned back on.

i believe its one of the 3 because i do constant scans of my comp for viruses and i know it doesnt overheat.
Title: Re: Few questions
Post by: Jä× on April 14, 2013, 08:02:48 AM
Motherboard... well it normally just dies.. no real warning.

Harddrive... normally speeds start to drop and windows starts reporting I/O errors, R/W errors and sector errors.

Power supplies... well say you're browsing the net... all good... but if you launch a game and instantly bluescreen a few seconds into it? Either GPU, Drivers, or PSU

Random power downs and restarts points towards the power supply normally.
Title: Re: Few questions
Post by: Zeek on April 14, 2013, 04:11:48 PM
Yeah i replaced my power supply yesterday. gonna give it a while to see if it still does the shutdown restart. if not then im all set

went from a 450 watt to a 600 watt
Title: Re: Few questions
Post by: Jä× on April 15, 2013, 03:37:38 PM
450watt is very low... modern GPUs require at least a 550watt. So hopefully it was that.
Title: Re: Few questions
Post by: McSkittles on April 15, 2013, 03:44:55 PM
450 watts? :siren:

I'd need your build specs to give you a definite, but I'm just going to take a shot in the dark and say you should at least have a 600 to run the GPU and everything else with no problems ;D
Title: Re: Few questions
Post by: Zeek on April 15, 2013, 07:13:27 PM
could of been 550 but my dad said 450 so i could be wrong. the comp was built bout 2-3? years ago.
Title: Re: Few questions
Post by: Zeek on April 20, 2013, 04:21:52 PM
im guessing its the motherboard. shutoff again. no warning just a power off and restart
Title: Re: Few questions
Post by: BFM_Ðragons on April 20, 2013, 04:30:04 PM
is it blue screening or just literally shutting down? then nothing?
Title: Re: Few questions
Post by: Zeek on April 20, 2013, 08:33:12 PM
it loses power then restarts right after. No blue screen so its not a HD failurs
Title: Re: Few questions
Post by: BFM_Ðragons on April 21, 2013, 01:40:54 AM
It sounds like it's shorting out may sound silly but double check all the power connections make sure there all ok might be something silly like one of them being busted also check the connection to the hard drive both of them as I had a comp where the connection was iffy and it kept doing the same
Title: Re: Few questions
Post by: MrMxyzptlk on April 21, 2013, 09:09:28 PM


You haven't ruled out heat problems as far as I can see.

If the CPU cooler has come loose or "degreased itself" (yes, it happens...) it could be instantly overheating and auto-shutting-down to prevent frying your CPU chip....

This happens most often in "home builds," but can happen in "store-bought" units sometimes as well.
Title: Re: Few questions
Post by: Jä× on April 22, 2013, 05:52:58 AM
^First post said it wasn't overheating, but eh.

Normally if the computer overheated and the failsafe killed it... it shouldn't power back on after until it cooled down. Typically.
Title: Re: Few questions
Post by: Zeek on April 22, 2013, 05:59:42 AM
What program should i use to monitor my computer temp? I have used Coretemp b4 but im not sure how to read it.
Title: Re: Few questions
Post by: Jä× on April 22, 2013, 03:16:29 PM
Speedfan is free and reads most motherboards.
Title: Re: Few questions
Post by: MrMxyzptlk on April 22, 2013, 03:34:45 PM
^First post said it wasn't overheating, but eh.

Normally if the computer overheated and the failsafe killed it... it shouldn't power back on after until it cooled down. Typically.

I said the CPU is overheating, not the computer.  Totally different scenarios and symptoms.

In those cases the machine can start up (usually NOT make it anywhere close to booting Windows, often not even BIOS,) then can instantly power-down/restart, quickly overheat the chip again and shut down again... and again, and again, and....

I've actually seen a computer where someone let it keep trying over and over and over again and literally melted the solder of the chip's pins! (Which is a WAY bigger problem at that point!  :bang: )  The inside of the case never even got warm.


Ditto on the Speedfan recommendation, but be forewarned that - due to the huge variation in board manufacturers/models - it may not display correct values for some of the items it displays.

Title: Re: Few questions
Post by: Zeek on April 22, 2013, 04:02:51 PM
my cpu should not be overheating. Since after it shuts on it turns back on and loads again. then it can be days b4 it shuts down again.

downloaded and installed fanspeed. reading my GPU around 46C-50C
Title: Re: Few questions
Post by: Jä× on April 23, 2013, 03:10:41 PM
Well I was referring to the CPU/Motherboard since the GPU overheating typically just causes a bluescreen and not a powerdown/restart condition.

Quote
I've actually seen a computer where someone let it keep trying over and over and over again and literally melted the solder of the chip's pins! (Which is a WAY bigger problem at that point!  :bang: )  The inside of the case never even got warm.
Murf.... :l
Title: Re: Few questions
Post by: Zeek on April 23, 2013, 07:52:53 PM
http://prntscr.com/11wsgn that is what some readings i get not sure of accuracy but this is what it mainly reads. Fan speed is high because my bro got done playing a game.




Yes it is a save link its just the type of desktop capture i use called lightshot?
Title: Re: Few questions
Post by: Jä× on April 24, 2013, 03:16:01 AM
Given that negative is 60C... none of those figures are extreme enough to warrant a failsafe shutdown.... CPU auto shutdown is normally 180-190F/82-87C.
Title: Re: Few questions
Post by: MrMxyzptlk on April 25, 2013, 10:12:58 AM
my cpu should not be overheating. Since after it shuts on it turns back on and loads again. then it can be days b4 it shuts down again.

downloaded and installed fanspeed. reading my GPU around 46C-50C


Yeah....

Sometimes you say that it shuts down and immediately tries to restart.

Other times (now) you're saying that it runs for days just fine then shuts down. (Once? Cyclically? ?? )

....

In any event:

The -60C reading is clearly a "garbage" value (ditto your "+3.3V") for something that's not even being measured* on your rig, so "warrant a safe shutdown" - or any other conclusion based on that value - is also garbage.

Are the posted temps during idle, or heavy load? Is loaded, Graphics or CPU intensive?

Your CPU (core) temps look to be fine, and you shouldn't be trying to determine if it graphics-/GPU-related until you've ruled out everything else anyway. (Since it's almost always obvious in some way when the GPU
s at fault: Strange/no display when rest of compy's running fine, etc.)

Your +12V looks WAY low, indicating that there may be too much load from peripheral devices, or your PSU hasn't got enough oomph for what you loading on it. (Either that or it's actually showing you a (false) +5V rail....)

You're statements in this thread have confused me, however, such that I can't tell what's even happening to your machine at this point.

* I.e. You do NOT have a third temp detector on your mobo, which is common....

Title: Re: Few questions
Post by: Zeek on April 25, 2013, 01:47:38 PM
Here let me try to clarify what i mean.

When i mean a random shut down i can be surfing the web or something and then all of a sudden it shuts off and then powers back on after roughly 1-5 second wait time. It happens whenever it feels like so to say. one day it will shut off turn on then proceed to be fine for a day, few days, or a week then it happens again.  Yet it can happen twice in a day.

When i posted the temp readings that was after a game (League of Legends). i can give you a picture of it while running idle if you wish. As for the volts im not sure whats up with that.

i replaced the power supply last weekend and it should be getting what it needs. granted it was one that we had for an older computer trying to run on low voltage after replacing something in it but cant remember and it required more power. So with this power supply, there are a lot of extra connectors because the old comp it was in needed the converters.


http://prntscr.com/125885 http://prntscr.com/1258oa These two images are taken when just Google Chrome is running. But the temp does bounce between 53-60 for core 1 and core 2 reaches 53-54 max? lowest 45? with just Google chrome running but it has been on for 15 mins now with it running
Title: Re: Few questions
Post by: MrMxyzptlk on April 25, 2013, 07:30:04 PM

Ok.  That does not sound like a CPU heatsink problem then. (One down....  ::) )

Since it happens in wildly random periods of time, you can probably rule out heat, since it would be more consistent than weeks vs days duration.  (It'd be over more like a range of a few days difference in TTF (Time-To-Fail), tops.)


Since you've changed something - the PSU - I suggest that you do NOT change anything else for some time now, until either 1) the problem has ceased for several weeks (if that's a usual period in which a shut down might occur), or 2) it fails (in a similar manner) a few more times.

I'd advise that you ignore Speedfan in the meantime and see if changing the PSU has done the job.

Title: Re: Few questions
Post by: Zeek on April 25, 2013, 08:14:32 PM
ok. will post when the shutdown happens again.
Title: Re: Few questions
Post by: Jä× on April 25, 2013, 10:06:22 PM
It could be that the secondary power plug to CPU on the motherboard is faulty. If it's not getting enough power to the CPU it could power off at random intervals, or under heavy CPU load(versus GPU) and not want to start either.

Title: Re: Few questions
Post by: Zeek on April 30, 2013, 02:46:30 AM
So just a few mins ago roughly 5:40 AM this morning my comp decided to shut off again. i was only on facebook when it happened. so idk what to do. Ive talked to some of my buds in school that do computer repair and some say it sounds like hard drive failure but im not exactly sure what it is.
Title: Re: Few questions
Post by: Jä× on April 30, 2013, 01:47:16 PM
That's easy to check...

http://www.seagate.com/support/downloads/item/seatools-win-master/
You can run this with windows loaded, but since it's randomly shutting down.

http://www.seagate.com/support/internal-hard-drives/consumer-electronics/ld25-series/seatools-dos-master/
Download and burn this to a CD, restart the computer and let the disc go to work. You'll need to select "Long test" from the test types.

This will tell you within an hour if your HDD is failing.
Title: Re: Few questions
Post by: Zeek on April 30, 2013, 06:55:10 PM
ok. how long does this normally take?
Title: Re: Few questions
Post by: MrMxyzptlk on April 30, 2013, 09:19:15 PM
So just a few mins ago roughly 5:40 AM this morning my comp decided to shut off again. i was only on facebook when it happened. so idk what to do. Ive talked to some of my buds in school that do computer repair and some say it sounds like hard drive failure but im not exactly sure what it is.

Not likely, actually.

If that were the case you'd be getting error info/blue screens from Windoze. (Also, it is EXTREMELY rare to have total-loss-of-everything - i.e. an instant shut down - due to an HDD failure.

We're all just guessing at this point, still.

Could you please post an image of your "System" (with any personal info rubbed out, pls)?*  That way we can determine what set of diagnostics we can get from your system faults. (And if none, know for a fact that it's an intermittent critical HW problem.)

Frankly, we don't even know what version of Windows you're running!  :doh:

* Start, RIGHT-click "Computer" and select "Properties"

Pls BE SURE to AT LEAST rub out any/all named things, and your Windows Product ID.

Title: Re: Few questions
Post by: Zeek on May 01, 2013, 06:03:50 AM
ok will do when i get home.
Title: Re: Few questions
Post by: Jä× on May 01, 2013, 07:48:23 AM
My bet is on vista.
Title: Re: Few questions
Post by: Zeek on May 01, 2013, 10:14:03 AM
My bet is on vista.

Vista? not sure exactly what you mean
Title: Re: Few questions
Post by: MrMxyzptlk on May 01, 2013, 01:08:07 PM
My bet is on vista.

Vista? not sure exactly what you mean

He means that we're going to end up finding out that you're running on Micro$oft's worst OS release ever, Windoze "Hasta-La-"Vista....

 :winkgrin:


(...But even that would still result in BSODs or faults in the logs....)


FYI: Once we know the OS the next step will be to go take a look at the logs to see what IT thinks is happening....
Title: Re: Few questions
Post by: Zeek on May 01, 2013, 04:20:42 PM
http://prntscr.com/132wh3
 its not vista
i hate vista

jax i did run the program via burning the iso to a cd. not sure where to find the logs for it.
Title: Re: Few questions
Post by: Jä× on May 02, 2013, 12:41:56 PM
The Dos version needs to be burnest, windows version is an executable.

It doesn't save the logs, it would show the results in the lower pane during and after the test.
Title: Re: Few questions
Post by: Zeek on May 02, 2013, 01:19:24 PM
i used the dos version. i didnt get to see what it came up with cause my brother seen it as something up with the comp so he took the cd out and restarted the comp. seen part of it and heard a high pitch noise not sure exactly what it was caused by. mainly my computer sleeps and usually my bro taps a key on the keyboard to wake it up
Title: Re: Few questions
Post by: Jä× on May 02, 2013, 02:23:54 PM

I guess you need to run it again...
Title: Re: Few questions
Post by: Zeek on May 02, 2013, 05:52:45 PM
yeah i will be running it again tonight

will let u know what i get.
Title: Re: Few questions
Post by: Zeek on May 03, 2013, 03:32:15 AM
ok result from the long test says i passed
Title: Re: Few questions
Post by: MrMxyzptlk on May 03, 2013, 10:09:40 AM
http://prntscr.com/132wh3
 its not vista
i hate vista

[...]


Kewl, it's Windows 7, which has loads of built-in diagnostic tools!


First, let's try "the basic" diagnostic, the System Diagnostic and Performance Tool.

0) Start -> Control Panel -> Performance Information and Tools

1) Select "Advanced Tools" and look for any warnings under "Performance Issues" there. If you have warnings, post that info/window and stop here.  If there are no issues, move on to step 2.

2) You should be here if there are no performance issues listed from step 1. Now select "Generate a system health report" at the bottom of that window and let it run to completion.

3) Examine the Diagnostic Results and any Warnings, Errors, and any other notices given there.  Post any images/questions you may have about anything it says in that "Resource and Performance Monitor" window that makes you wonder.  (You may even see your problem spelled out right in front of you!)

Some of these can be "false positives" and can be ignored. (E.g. Mine totally barfs up a rug when it notices that I've disabled all of the MS Security idiocy.  E.g. The Security Center reports that User Access Control (UAC, that thing that pops up every barfin' time you try to do anything to your PERSONAL Computer with Windoze!) is disabled. For good.  ForEVER on my machine!)  Ditto that the Security Center reports that I have Windows Update disabled. (Since I prefer to get them under my own control, thank-you-very-much!) Etc., etc.
Title: Re: Few questions
Post by: Zeek on May 03, 2013, 04:57:31 PM
http://prntscr.com/13bdn0 thats the only performance issue it says.
Title: Re: Few questions
Post by: MrMxyzptlk on May 03, 2013, 10:39:53 PM


My original wording was somewhat misleading/confusing.

Since the given "Performance Issue" you got is trivial, ignore it for now, and treat it as though there were no performance issues listed.

Hence you need to do as you did, but then continue with steps 2 & 3:

Quote
2) If there are no performance issues listed, then select "Generate a system health report" at the bottom of that window and let it run to completion.

3) Examine the Diagnostic Results and any Warnings, Errors, and any other notices given there.  Post any images/questions you may have about anything it says in that "Resource and Performance Monitor" window that makes you wonder.  (You may even see your problem spelled out right in front of you!)

as well.

Sorry about that!

Title: Re: Few questions
Post by: Zeek on May 04, 2013, 04:29:10 AM
posting screen shots of what i got.
http://prntscr.com/13dera
http://prntscr.com/13de7y

has list below for the area's that failed

http://prntscr.com/13degl
if you want more screen shots i can do so.


Looking at the error report more clostly about the AVG AVI Loader driver. AVG is my old antivirus but then i switched to Avast. Not sure why its bringing something up from avg
Title: Re: Few questions
Post by: MrMxyzptlk on May 04, 2013, 10:33:34 AM
posting screen shots of what i got.
http://prntscr.com/13dera
http://prntscr.com/13de7y

has list below for the area's that failed

http://prntscr.com/13degl
if you want more screen shots i can do so.


Looking at the error report more clostly about the AVG AVI Loader driver. AVG is my old antivirus but then i switched to Avast. Not sure why its bringing something up from avg

Yet Another Reason (YAR) I dropped the all-too-invasive AVG a long, long time ago....

Apparently now it installs a device driver as part of its services!  :doh:

Follow the instructions here (http://forums.avg.com/ww-en/avg-forums?sec=thread&act=show&id=170477) to remove AVG from your computer.  I also suggest that you uninstall any other antivirus software you have installed, then REinstall it (using its latest version, of course), rebooting your system between EACH UNINSTALL action. DO NOT REINSTALL AVG, however.

Make no further changes in your system for a while to see if that did the trick.

(It is ENTIRELY possible that the software driver of AVG's was the cause of the shutdowns, so go for a few weeks at least without making any other (system) changes to see if that did the trick....)


Good luck!

Title: Re: Few questions
Post by: Zeek on May 05, 2013, 12:01:01 AM
ok will give it a few days to see if that worked. I switched from AVG to Avast because AVG would actually block all game updates so it became annoying. it had a good run until the last few years
Title: Re: Few questions
Post by: Zeek on May 05, 2013, 12:59:58 PM
well apparently it didnt work cause just a moment ago it happened again. :/ im at a loss as of why this is happening

http://prntscr.com/13l0qb not sure if this log was recorded during my comp startup or b4 my comp shut down

shut down twice within a half an hour of the last :/
Title: Re: Few questions
Post by: MrMxyzptlk on May 05, 2013, 04:30:47 PM


Next time click on and post the contents of the "Details" tab too....

Title: Re: Few questions
Post by: Zeek on May 05, 2013, 05:00:38 PM
http://prntscr.com/13m2en
http://prntscr.com/13m2k6
http://prntscr.com/13m2n7


3 picks of the details. idk what they mean but there they are
Title: Re: Few questions
Post by: MrMxyzptlk on May 05, 2013, 09:39:08 PM

This info comes from snapshots that you took upon reboot after a failure (the "instant shutdown" problem), correct?

If not, well, wait until it does fail and then do it all/post it all all over again.

If you DID post the info you got just after recovering from one of those failures, then  this (http://prntscr.com/13m2n7) tells us that you have this (http://social.technet.microsoft.com/wiki/contents/articles/3192.event-id-351-windows-diagnostics-performance.aspx) "problem," and in your case, it is a problem with your USB device(s) and/or their drivers.

However: this is rarely - maybe even nigh on impossibly - the cause of a fatal problem. It is almost always nothing more than a small performance issue. (Especially since you HAVE installed the Win7 SP1, which has updated USB drivers....)

Unless you've been seeing/have gotten some USB errors popping up, I'd consider the preceding to be a red herring.

That leaves us right back where we were, I'm afraid.  :'(


So let's try another path to find the problem, if you're up to it.

We are going to look at the System Event Log and look at what your system thought was going on in the recent past.

0) Start -> Control Panel -> Administrative Tools (You may need to enable Administrative Rights here?)

1) Double-click to select "Event Viewer," then expand the branch "Windows Logs," and select "System" from the drop-down list.

2) You should now see a pane labelled "System     Number of events: <blah, blah, blah>"

3) Select "Filter Current Log..." from the right, topmost pane, and in the popup window match the settings here:

(http://i43.tinypic.com/m73zih.png)

You should now be able to see all values for all five columns displayed.

4) In order to display more events, "grab" the bottom of that pane and pull it down about half the distance to the bottom edge on its window.

It should be something like this:

(http://i39.tinypic.com/2a3fvs.png)

5) Click on any line in the "System" pane to display detailed information about that event in the bottom middle pane.

Since turnaround time between posts takes time, hopefully looking around at these event logs on your own will give you a clue to what's been going on inside your computer.  If not, perhaps posting your version of the complete Event Viewer window might allow one of us here to see something that might lead the way to a solution.

Good luck!

Title: Re: Few questions
Post by: Zeek on May 06, 2013, 09:14:15 AM
When it desides to shut off again i will take a look at the event log and see once the comp comes back on. I will also make sure i get the time it shuts down.

From what i seen with the last two critical level statements both were saying something about the usb. There are tons of warnings but those are all different  from video card to wireless internet card receiver, etc. Now i'm beginning to think it is possible that it is my usb's even though they are all up to date.

Only things i have plugged into 4 usb are as follows
Front. USB power cable to Turtle Beach Earforce X13 or X12? will check when i get home. They are my brothers. they are also the ones that can be used for Xbox.
My mouse, Keyboard, and Speakers that are plugged into the back 3/4 usb's

Mainly critical level information from the past won't tell me exactly what caused it to be critical, and some of go to back to the ending of 2012 and beginning of 2013. As i've said that there are way more warnings  then critical. i cant remember if any errors but there may only be a hand full but i will have to check when i get home again.
Title: Re: Few questions
Post by: MrMxyzptlk on May 07, 2013, 02:59:48 PM


If you suspect that might be the case, then I'd suggest that you go without the headset and speakers for a while in an attempt to troubleshoot possible USB failures. (But wait until it dies on its own once first, and see what the logs might tell you.)

Then after the above, when/if it still fails after you try a period without the audio devices, I'd suggest that you try moving your keyboard & mouse USBs to a different pair on your computer for a while and see if that changes anything. (Um, do NOT move them to USB ports that were in use by the audio devices tho!  :doh:  ::) )

GL!

Title: Re: Few questions
Post by: Zeek on May 15, 2013, 05:34:55 PM
Checked and updated bios so maybe that was it. idk yet. usb wasent the issue. did not get a Crit lvl thing b4 shutdown so idk. Yeah bios was A00 when A06 was out so maybe that helped idk yet will let you know in a week
Title: Re: Few questions
Post by: MrMxyzptlk on May 17, 2013, 09:10:45 AM
Checked and updated bios so maybe that was it. idk yet. usb wasent the issue. did not get a Crit lvl thing b4 shutdown so idk. Yeah bios was A00 when A06 was out so maybe that helped idk yet will let you know in a week

Did you change the BIOS because it failed again and something pointed to the BIOS?

In any event, you've now changed the problem state, so anything could happen / be the problem now.

The rule in any form of troubleshooting is to change as little as possible, and to make changes in small, confirmed increments soas to KNOW that you've solved the problem.

You just went back to square one, Zeek.  ::)

Title: Re: Few questions
Post by: Zeek on May 17, 2013, 06:43:50 PM
i guess nothing really pointed to the bios but i figured i would give it a try and it needed to be updated.

Sorry for going back to square one :/ it kept shutting down and each time i would change the usb ports only with same results. Last few shutdowns no crit lvl has been reported really only on startup here and there. so i ruled out the usb.

i looked at the bios version and i was way behind in updates A00 compared to A06 but that doesn't seem to be the problem.

gonna try sweeping or using air to get the dust out of the tower in the morning or after work tomorrow.  its got your average dust collection. just a real light layer.

i ran some more test with some stuff like PC checkup but all that passed. so i guess im back to where i started :/
Title: Re: Few questions
Post by: Zeek on May 20, 2013, 05:02:53 PM
been going through some of the events in the system and came up with quite a few errors and warnings. but yet idk how to read them or what they mean.

This one is a warning base off of the text below
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC-&PROD_COMPACT_FLASH&REV_1.00#20060413092100000&0#.
http://prntscr.com/15vplu

here is an error from which i believe if an apple product or something? itunes?
http://prntscr.com/15vqrk This describes the second one
http://prntscr.com/15vqn0
Title: Re: Few questions
Post by: MrMxyzptlk on May 21, 2013, 01:21:13 PM


The first one was a flash drive error. The chances of hunting down what happened there are zero, so ignore it - until you see LOTS more of them happeneing.

The second one is simply yelling at Apple's auto-networking system for being too slow. (This probably happens every time you try to connect through it, so ignore it.)

The third one means nothing more than "um, er, sorry, but I was slow getting to work today...."  ::)

Consider them all to be random noise.
Title: Re: Few questions
Post by: Zeek on May 21, 2013, 04:47:02 PM
ok just wanted to make sure. did a system scan with avast and found some viruses that i was unaware of and dealt with them this morning. so maybe that may of been it but not to sure. will see i guess. will keep looking for suspicious  things and report back once the comp shuts down again.
Title: Re: Few questions
Post by: MrMxyzptlk on May 22, 2013, 08:52:21 AM
ok just wanted to make sure. did a system scan with avast and found some viruses that i was unaware of and dealt with them this morning. so maybe that may of been it but not to sure. will see i guess. will keep looking for suspicious  things and report back once the comp shuts down again.


Soooo, after you "took care of those viruses avast found" ... did you run the scan again?

Always RE-scan as many times as it takes
to have a scan come up completely clean.


Title: Re: Few questions
Post by: Zeek on May 22, 2013, 10:01:19 AM
I ran about 2 more scans just to be sure there was nothing else. i even did a boot time scan with avast. where it scanned b4 the log in window. Nothing further came up so im glad about that. gonna set up avast to do scans on start up and twice a week or more.
Title: Re: Few questions
Post by: MrMxyzptlk on May 23, 2013, 08:45:45 AM
I ran about 2 more scans just to be sure there was nothing else. i even did a boot time scan with avast. where it scanned b4 the log in window. Nothing further came up so im glad about that. gonna set up avast to do scans on start up and twice a week or more.

Actually, that's a bad idea....  ::)

You're going to beat the living daylights out of your possibly-already-failing-(maybe) hard drive that way....

Once a WEEK at most.  Monthly is better.*


* Unless you have horribly-unsafe download/surfing habits....
Title: Re: Few questions
Post by: Zeek on May 23, 2013, 11:50:38 AM
i did not know it could kill my hard drive. i will set it up monthly. im cautious when it comes to downloading and surfing the web.

Well apparently the viruses were not the causes her are some more events i found odd

http://prntscr.com/16d9q8
http://prntscr.com/16d9x0

http://prntscr.com/16dal7    the number underneath is the full binary code i got under event data
DD0705000400170015001B001D005103DD0705000500180001001B001D005103600900003C000000010000006009000000000000B0040000010000001F280100

http://prntscr.com/16dapt this is just odd in nature cause im aware of what happened. and not sure what else this could be.
Title: Re: Few questions
Post by: MrMxyzptlk on May 23, 2013, 08:23:17 PM
- The first one is another USB (flashdrive?) error/warning. (It's NOT the cause of your shutdowns, unless you have power level problems as well.)

- Ignore audit event information. (The second one.)

- Info about the third one here (http://support.microsoft.com/kb/2028504)
This one describes the overall problem that you're having to a "tee."

Unfortunately you've posted the details for the FOLLOWING event (the 6008 event) and instead of posting the details for the "Kernel-Power" error (event 31,) you've posted the General info.

Hence I can't decode the error 41 event info - which is EXACTLY what's needed to find out why your machine's restarting!...  ::)  :doh:  ;D

P.s. Also, it would be helpful if you could chose between Scenarios #1 or #3, whichever best describes what you're seeing.
Title: Re: Few questions
Post by: Zeek on May 24, 2013, 03:33:43 AM
This is error 41 with the reboot information friendly view and XML
Friendly: http://prntscr.com/16epy2 .... XML: http://prntscr.com/16eq5p

hope this helps
Title: Re: Few questions
Post by: MrMxyzptlk on May 24, 2013, 10:06:18 AM


Okay.  We now have the info (but don't hold your breath!  :-X )

Because a Stop error BugcheckCode is zero, and your PowerButtunTimestamp is zero, you are seeing Scenario #3 (http://support.microsoft.com/kb/2028504#method3).

Unfortunately this means ... you have NO INFORMATION AVAILABLE to tell you what's going wrong.  I.e. It says "your computer is shutting down/rebooting for "unknown reasons." (I TOLD you not to hold your breath! Good old Windoze! Tell us something we DON'T already know!  :doh: )

Furthermore the provide a laundry list of things to try/disable to try to isolate the problem, most of which we've already gone through!  :bang: You can, however, review them and try modifying them ONE AT A TIME (while over time long enough to see the problem still occur AT LEAST THREE TIMES yet, after the ONE change to your system was made.)

DO NOT TRY THEIR SUGGESTION #5!!! (Unless you want to "nuke & pave" your system....  ::) )

Finally: You might give the steps that disable auto-restart on your machine to see if you get a BugcheckCode value that's valid, but it's a VERY long shot. (But if nothing comes from it you can easily follow the instructions to re-enable the "Automatically restart" check box.)


Long story short: We didn't really learn that much from Windows about your problem.  :'(

...Back to square "x" I guess. Sorry...  ::)


Title: Re: Few questions
Post by: Zeek on May 25, 2013, 10:47:13 AM
yeah i guess so :P

Well i recently decided to try a few new things in hopes that it will work. havent experienced a shutdown since yesterday morning. Anyway i decided to change the power cord and outlet to see if that is the issues. i have a desktop power strip. that's extremely old  ::)  I've decided to try a actual wall outlet instead of it.

(http://www.publicsurplus.com/sms/docviewer/aucdoc/Picture%20245.jpg?auc=476124&docid=2600466)
Note this is not a picture i took of it.





Well worked fine for a few days then it decided to happen again :/
Title: Re: Few questions
Post by: Zeek on August 15, 2013, 12:18:54 AM
bringing this back a bit. Um i believe i figured it out. i believe it was my ram. not sure which one it was but i took all 4 2gb sticks and replaced em with 1 4gb an its running fine. gonna have another 4gb ram tomorrow.. Bestbuy sold me a defective one that was suppose to be 4 but only ran 2 :P
Title: Re: Few questions
Post by: Zeek on August 25, 2013, 05:56:50 AM
Sorry for a double post but i do need one more question answered. Is it possible that the possible cause of the random shutdown and reboot, to be caused by a WLAN card? I did a test with Internet Explorer Opening it. Every time it opened my comp would do the whole process of Shutting down and turning back on. It only seems to do it with just IE opening.
Title: Re: Few questions
Post by: MrMxyzptlk on August 25, 2013, 12:32:33 PM
Sorry for a double post but i do need one more question answered. Is it possible that the possible cause of the random shutdown and reboot, to be caused by a WLAN card? I did a test with Internet Explorer Opening it. Every time it opened my comp would do the whole process of Shutting down and turning back on. It only seems to do it with just IE opening.

I suspect IE more than your hardware device!  :LOL:

Try doing the same thing with another browser (hint: Chrome) and see what happens.
(You can then uninstall Chrome after the test....)

Title: Re: Few questions
Post by: Zeek on August 25, 2013, 01:32:07 PM
I only use chrome anymore.  the comp has crashed when browsing through chrome but its not very often. I took my comp with me to class. my comp diagnosis cause my instructor/teacher does comp repairs and has for 15+ years. and it crashed on him when he was getting on the internet with google chrome but as i said its random and rare. but yes when IE opens it will cause the comp to crash. i do believe i have IE 10....


I am also trying to find a driver update for my

DW1525 (802.11n) WLAN PCIe Card
by: Atheros Communications Inc.
but cant seem to find the right driver. windows says its up to date but its last update possibly was  on 11/23/2010 for the latest driver.