But before you go to complain to them you must have run correct tests CORRECTLY so you can give them "it's YOUR PROBLEM" results:
- COMPLETELY ELIMINATE ANY/ALL WIRELESS CONNECTIONS from the "problem machine(s)"
- Have RESET ALL OF YOUR NETWORKING DEVICES
- CLEAN-BOOTED the test system
- Tried testing AT LEAST TWICE with the machine DIRECT-CONNECTED to your modem device
Yup have experience trouble shooting this mess since I handled the network at my last property. Power cycled all devices, routers, computers, ect... Still having issues. Tried directly connecting to the modem, same problems, and multiple computers experienced the same issue.
From what I found out is basically for our area, Comcast oversold their service and physically LACK the bandwidth to support their customer base. They have been lying new T lines in the ground, but from what I heard... they've been doing that here for several years already, Albuquerque is a very large city.
Tech did not show up at ALL today, looks like we'll be calling back tomorrow -_-
Will see you guys on halo again eventually....
What I miss is the number I had for Century Link, went right to Teir 3 support(yey business numbers). I called it from home a few times and the problem was gone in seconds, call Teir 1? 3-4 days.